Discounts of up to 25% off have automatically been applied to products in the sale listed on www.templecycles.co.uk and in our UK stores in London and Bristol.

The sale will run until 11.59pm on 30th April 2024, or until stock lasts.

No other discounts can be applied during the sale period.

Eligible for Cycle Scheme purchases (please read our Cycle Schemes page for more information). 

Other T&Cs may apply.

We offer a 30 day return period for all of our bikes, parts and accessories. It’s really easy to return a product to us, even a bike. We are here to help you every step of the way if needed.

1. Conditions for Return

The best way to determine if our product meets your needs is to test it. You are encouraged to use the bike or product within the 30-day period. However, the following conditions must be met for a return to be accepted:

• The product must be clean and in its original packaging.
• The product must not have significant signs of use, wear or visible damage.

Examples of significant signs of use, wear or visible damage are:

• Scratches, scuffs or chips in the paint of the bike frame or any component.
• Signs of wear or grinding on the cogs and gear mechanisms.
• Loss of tread on the tyres.
• Bikes that are returned with incorrect, damaged or insufficient packaging.
• Bikes that are returned unclean.

2. Return Process
To initiate a return, please use the email address associated with your order to access our online return system. This system allows you to easily view your orders and request a return. We’ve kept things simple.

3. Return Shipping
As we are a small independent bicycle maker, you can imagine why we can’t cover the cost of return shipping. Therefore, customers are responsible for return shipping costs. Returns can be made directly at one of our stores or through a courier collection from your home or work address. We will be happy to provide assistance here.

4. Refund Process
Upon receiving the returned item, it will be inspected by our team. If the item meets the return conditions, a refund will be issued within 10 days of receipt. If the bike or item shows significant signs of use, wear or visible damage, then the return will either be rejected or refunded with a deduction of up to 15% from the original purchase price. The customer will have the option to refuse the refund at this stage.

5. Final Provisions
We strive to ensure that every customer is satisfied with their purchase. However, we reserve the right to refuse a full refund for products returned with damage beyond normal wear and tear, in an unclean state or unsellable condition.

For further assistance or clarification on our return and exchange policy, please contact our customer service team. We are here to help you every step of the way.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Temple Cycles retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched.

Published product details, specifications and suitability information is the best available at the time. Product specifications are subject to change depending on availability of components. Temple Cycles shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item.

• We encourage you to ensure all spare parts are fitted by a competent person as warranty claims might be invalid for improper assembly. Temple Cycles cannot be held liable for any damage caused by the fitting of a spare part.
• Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. Temple Cycles cannot be held responsible if the item is damaged or your warranty is voided.

• We do our best to ensure availability of all advertised products and endeavour to despatch all parts within 2 working days. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
• Temple Cycles has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible.
• Occasionally we find ourselves having to withdraw an item because it has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

• Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, Mastercard, Switch/Maestro or Solo cards.
• All prices are quoted in pounds sterling (£), unless country currency is changed in our region adjuster, available on every product page.
• Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.
• If your delivery address is outside of the UK or EU, you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility.

• Gift Cards purchased from Temple Cycles Ltd. can be used as payment or part payment in exchange for products sold on our website (www.templecycles.com), in our London shop or over the phone.
• Gift vouchers can only be redeemed in full via the website, in-store, or over the phone.
• The unique code will be issued separately to the purchaser of the Gift Card.
• Gift Cards have no end date.
• Gift Cards have no cash value, are non-refundable and cannot be exchanged or redeemed for cash.
• We cannot replace lost, damaged or stolen gift cards, including vouchers lost in the post.
• Gift Cards can only be redeemed once. Once the unique code has been applied, it cannot be re-entered against any future order with us.
• Gift Cards cannot be redeemed against the Cycle to Work Scheme.
• If you return the goods that were purchased with the Gift Card, we will credit your account with the value of the refund. This can be redeemed by calling our customer services team and placing your order over the phone only.
• Gift Cards cannot be purchased to contribute to the minimum order value thresholds for other discounts or promotions.
• We reserve the right to amend the terms and conditions where we feel it is reasonable and necessary to do so.

Temple Cycles Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

To initiate any cancellation, please get in touch with our Customer Support Team who will guide you through this process.

Cancellation of a non-bike purchase

If you place a non-bike order (parts and accessories), you are able to cancel if we haven’t processed and despatched the order. 

Cancellation of a bike purchase

If you choose to cancel your bike purchase, you will be charged a small cancellation fee of £100. You only have up to 14 days to request a cancellation. Ordering a bike is a more complicated process, and requires several steps from Temple Cycles to process your order. These involve allocating the bike order to be processed on our system, preparing or assembling the bike to order, tuning and quality inspections, followed by careful packaging. The order then has to be booked in with specialist couriers for shipping. As you can understand, to interrupt and cancel this process before it is finished comes at a considerable cost for a small company like Temple Cycles. Therefore we hope you understand why we charge a bike order cancellation fee.

Please note that cancellations can only be made on non-custom bike orders. If you have ordered a custom product, we are unable to offer cancellation, refund or return on your item.

• Gift Cards purchased from Temple Cycles Ltd. can be used as payment or part payment in exchange for products sold on our website (www.templecycles.com), in our London shop or over the phone.
• Gift vouchers can only be redeemed in full via the website, in-store, or over the phone.
• The unique code will be issued separately to the purchaser of the Gift Card.
• Gift Cards have no end date.
• Gift Cards have no cash value, are non-refundable and cannot be exchanged or redeemed for cash.
• We cannot replace lost, damaged or stolen gift cards, including vouchers lost in the post.
• Gift Cards can only be redeemed once. Once the unique code has been applied, it cannot be re-entered against any future order with us.
• Gift Cards cannot be redeemed against the Cycle to Work Scheme.
• If you return the goods that were purchased with the Gift Card, we will credit your account with the value of the refund. This can be redeemed by calling our customer services team and placing your order over the phone only.
• Gift Cards cannot be purchased to contribute to the minimum order value thresholds for other discounts or promotions.
• We reserve the right to amend the terms and conditions where we feel it is reasonable and necessary to do so.

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.This warranty does not affect your statutory rights.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

This is a legally binding agreement between Temple Cycles Ltd. and any individual using or riding a Temple Cycles bicycle that is owned by Temple Cycles Ltd.

We can’t wait for you to ride one of our bikes and experience the same joy of riding that we have, but before you head out for a ride, we need to confirm a few things to keep you safe, and ensure that you know our position and your (the “Customer”) liability.

By taking part in the test ride you must confirm that you have read, understood and and agree with all of the following Terms & Conditions.

1. I am voluntarily using the Temple Cycles Ltd. bike, and are under.
2. I will follow all UK traffic and vehicle code rules and regulations that apply to the use of a bicycle or E-bike.
3. I agree to observe and obey all posted rules and warnings, and further agree to follow any oral instructions or directions given by any Temple Cycles Ltd. member of staff.
4. I have no physical or medical condition(s) that prevents me from operating a bicycle in accordance with the above terms.
5. I will not use a Temple Cycles Ltd. bicycle after having consumed alcohol nor am I under the influence of any drugs or substances that would impact my ability to operate a bicycle or motorized vehicle (E-bike).
6. If I test riding an E-bike I acknowledge that I must be wearing a helmet that complies with full EAPC regulations.
7. If I test riding an E-bike I acknowledge that I am 14 years of age or older.
8. I agree that I am solely responsible for my health and safety, and certify that I have the experience, skill and ability necessary to ride a motorized vehicle.
9. I understand that riding a bicycle or E-bike is hazardous, and that while riding I will encounter or be exposed to any number of risks, hazards, and dangers, including but not limited to losing control of the vehicle or crashing; collisions with moving or parked vehicles or pedestrians or other obstacles; potholes or other uneven surfaces; braking too hard or not hard enough; sewer gratings, construction, debris, animals, flat tires or other obstacles, distractions, and equipment failures; poor decision-making and negligence by drivers, other riders, or providers of medical care in the event of an accident; and other hazards inherent in riding.
10. I further understand that as a consequence of many of the above-mentioned risks, hazards and dangers, I may
11. I agree that I am responsible for knowing how to properly ride and operate the e-bike vehicle, and/or for requesting needed instruction.

NB: for any person under the age of 18 who is test riding a bike, a legal guardian over the age of 18 must sign on their behalf.

If I believe the bike provided to me is not functioning properly, I will stop using it and will return to the address from where it was collected and advise a member of Temple Cycles Ltd. staff.