SHIPPING & DELIVERY
We offer specialist and efficient, worldwide delivery
Ordering a bike for home delivery?
We've been making and delivering bikes to customers all over the world for 10 years. We've developed our own specialist packaging and bike box, made from recycled cardboard and minimal plastic, ensuring your bike arrives in perfect condition.
Bike delivery costs & options
We are a UK based company, and all of our orders will be sent directly from our workshop. We've got a few delivery options to choose from:
Home Delivery £25
Have your lovely new bike delivered directly to you. Your bike will arrive 95% assembled, and just requires a few simple steps to get rolling.
Collect from Store £10
Choose to collect your bike from one of our stores in Bristol or London. Your bike will be 100% ready to ride out the door.
Collect from our Bristol Workshop - Free
Collect your bike directly from our Bristol Workshop for free. Your bike will be 100% ready to ride out the door.
Non-Bike delivery costs & options
All non-bike delivery options cover parts, accessories, framesets and apparel and can be home delivery or collect from store.
Small Items
£5.75 delivery or FREE if order value is over £100.
Large Items
£15 delivery
This includes things like framesets or wheels.
Delivery & Collection times
Bikes : In-stock
5-10 days
Depending on how busy we are. We also state an estimated delivery time on the product page for clarity.
Bikes : Built-to-order
2-4 weeks
Built-to-order bikes include our Gravel and Road bikes and the estimated delivery time will be stated on the product page.
Non-Bikes
3-4 days
Please note that faster shipping options may be available at the checkout.
Collection from London
Collection appointments available between 11:30am - 6:30pm, Thursdays, Fridays and Saturdays.
We will notify you when your order is ready for collection. Please book a collection appointment after you have received this notification.
Collection from Bristol Workshop
Collection appointments available between 10am - 5pm, Weekdays. (Closed on Bank Holidays).
We will notify you when your order is ready for collection. Please book a collection appointment after you have received this notification.
Further Information
All of our bikes, parts and accessories can be returned within 30 days from the date of delivery for an exchange or refund.
We offer a 30 day return period for all our bikes because the best way to know if the bike is right for you is to get out and ride it. Please note that it's easiest to return bikes directly to us at one of our stores. If this isn't possible, then we can arrange a collection from your address.
You can test ride your bike within this period, but please make sure to take good care of it. If you decide to return it, make sure it's clean and in it's original packaging and box.
Click here for further information regarding returning your order.
Yes, we send all of your orders out with tracked delivery. You can easily track your order by clicking here.