Temple Cycles Limited uses the information we collect about you to process orders and provide a better service. We never sell or disclose any customer information to third parties unless required to do so by law and we do not store your credit or debit card details. We send emails with product news and events, but if you’re not happy receiving them, you can always unsubscribe using the link at the bottom of the email, or get in touch with us and we’ll remove you from our mailing list.

The following information sets out in more detail how we handle customer data in line with current GDPR guidelines.

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Collecting, using and storing information

When you purchase goods or services from us, sign-up to receive news, browse our website or get in touch with us we may use or store your contact information including names and email addresses, and delivery addresses. 

On the whole we rely on the fact that using your information is necessary to perform a contract for the sale of goods or services, or where it is necessary for the pursuit of our legitimate interests, including: increasing sales, encouraging customer growth and loyalty, understanding customers’ behaviour, preferences and needs, providing customers with a high level of accurate service and improving that service, providing an expected service in relation to sales, handling customer enquiries and complaints and preventing and detecting crime. In general we only rely on consent as a lawful basis for using your information in relation to sending you email newsletters and you can withdraw your consent at any time.

We never sell your information or allow it to be used by 3rd parties for marketing but we may share your information with selected third parties for some of the purposes explained above eg.

Email service providers

Payment service providers 

Law enforcement 

We do not store credit card details and any personal information that is stored is done so securely and only for as long as is required, either by law or in order to provide a service.

Right to be Informed

You have the right to receive clear and easily understood information about the personal information we collect and use. This is provided within our Private Policy.

Right of Access

You can ask us to provide a copy of any personal information we hold about you. 

Right to Rectification

You can request that we correct any personal information if it is inaccurate or out of date.

Right of Erasure

You can request that your personal information is permanently removed from our databases and systems where it is no longer necessary for us to hold on to it.

Right to Withdraw Consent

You can withdraw permission you have previously given to us to use your information where we are relying on that permission as a lawful basis for using it. 

Right to Restrict Processing

Where there is a dispute in relation to the accuracy of the information we hold or the way we are using it, you have the right to ask that we stop using your information any further. Where we are relying on our legitimate interest as a lawful basis for using your information, you have the right to object to us using it.

Complaints

If you are not happy about our use of your personal information please contact info@temple cycles.com and we will seek to resolve the issue. Failing that, you can contact the Information Commissioners Office (ICO) on 0303 123 1113 or online at https://ico.org.uk/concerns/ or in writing to the Information Commissioner

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

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Cookie Policy

Last updated: 01.07.2024

This cookie policy provides detailed information about how and why we use cookies and similar technologies on our website. Our aim is to be transparent about our data practices and to respect your privacy.

What are cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.

Types of Cookies We Use

1. Essential Cookies: These are necessary for our website to function properly. They include, for example, cookies that enable you to log into secure areas. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.

2. Analytics and Performance Cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us improve the way our website works, for example, by ensuring users easily find what they are looking for.

3. Functionality Cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name, and remember your preferences.

4. Marketing/Targeting Cookies:

These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the marketing, both on and off site, more relevant to your interests.

Managing Cookies

You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our site may be restricted.

Changes to Our Cookie Policy

We may update this Cookie Policy from time to time in response to changing legal, technical, or business developments. When we update our Cookie Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

Registered company number: 09011758

Registered company address: 22 Brookgate, Bristol, BS3 2UN, United Kingdom